7. Troubleshooting

Like all Intrepid products, the RAD-Moon has been designed, manufactured and tested to provide you with years of trouble-free service. However, as with any complex engineered device, problems can occasionally arise, either with the product itself, or with the process of setting up and using it.

If you’re experiencing difficulties with your RAD-Moon, please try some of the troubleshooting ideas in this section. You may be able to save time by solving the problem yourself!

7.1. No LEDs are Illuminated

This can happen if the RAD-Moon has not been connected to any other devices. Check that at least one of its Ethernet connections has been correctly made to either type of Ethernet device.

If the RAD-Moon has been attached to at least one device and still has no LEDs lit, this usually means that the RAD-Moon is not receiving power. Try the following:

  • Check the USB connections on the RAD-Moon and the USB device.
  • Remove and then reconnect the USB cable.
  • Ensure that the USB device is powered on.
  • Try a different USB port.
  • Try a different USB cable.
  • Try connecting to a different USB device.

If the USB cable that came with the RAD-Moon doesn’t work, but a different USB cable does, please contact Intrepid for a replacement.

7.4. Err LED Lights Up

Errors can occur occasionally on correctly-functioning Ethernet networks, so it is not a problem to occasionally see the Err LED flicker. However, if you see this often, or the LED is lit continuously, this typically indicates a problem that must be resolved. Here are some suggestions:

  • Fully check the setup of the device to ensure all cables are connected correctly.
  • Try connecting the RAD-Moon to a different BroadR-Reach device. If this solves the problem, the issue is likely related to that particular device.
  • Connect the RAD-Moon to a different Ethernet port, device or network. Again here, resolution of the issue in this way indicates a problem with the attached Ethernet unit.
  • Unplug the USB connection from the RAD-Moon and then reconnect it. If this fixes the problem but it occurs again shortly thereafter, please contact Intrepid for assistance.

Note that if you are connecting the RAD-Moon to a shared Ethernet network—one that uses hubs rather than switches—you may see more errors than usual. Very few modern networks are set up in this manner, however.

7.5. Data Sent by the Automotive Ethernet Device is Not Received

Check the Rx LED on the RAD-Moon. If it is not flickering, then data is not actually being received by the RAD-Moon. Double-check the attached device to ensure that it is transmitting and the BroadR-Reach cable is functional.

If the Rx LED is lighting up, check the link to the conventional Ethernet device, and try a different cable if possible.

If both attached devices and cables seem to be correct, the issue may be with the RAD-Moon itself; please contact Intrepid.

7.6. Data Sent by the Conventional Ethernet Device is Not Received

The conventional Ethernet side has combined transmit and receive LEDs, so first disconnect the BroadR-Reach cable from the RAD-Moon. This will ensure that any flickering of the Activity LED indicates data received by the RAD-Moon from the conventional Ethernet device (rather than data the RAD-Moon is transmitting). If after doing this you do not see this LED lit, the device may not be transmitting, or there may be a problem with the regular Ethernet cable.

If the Activity LED is lighting up, reattach the BroadR-Reach cable to the RAD-Moon, and check the connection to the Automotive Ethernet device. Again, try a new cable if feasible.

If you are unable to resolve the issue, please contact Intrepid using the information below.

7.7. Difficulty Removing BroadR-Reach Cable from Mini50 Jack

Mini50 connectors can be troublesome to use for those not familiar with them. Be sure to press all the way down on the small tab in the middle of the cable connector before attempting to pull it out of the jack. Do not pull the plug out by the wires or you may damage the cable