11. Support Contact Information

If you have questions on our products or your application, we are here to help. Feel free to contact ICS for assistance at one of our offices.

11.1. USA Headquarters

Our primary support personnel can be reached at our American headquarters in the Detroit area, using the following contact information:

Phone: (800) 859-6265 or (586) 731-7950, extension 1

Email: icssupport@intrepidcs.com

Intrepid’s normal support hours are from 8 am to 8 pm, Monday to Friday, Eastern Standard/ Daylight Time (EST/EDT). If you require assistance outside standard business hours, feel free to contact us and a member of our support team will get back to you as soon as possible.

11.2. ICS International Offices

For support in other regions, please refer to our website which lists the latest info for our other offices:


Support is normally provided from 0900-1700 in the time zone of your local office. You can also contact our headquarters in the USA if your region is not listed.